Refund & Cancellation Policy
General Policy
Refund requests must be submitted in writing. Approved refunds are processed within 7–14 working days.
Cancellation by Customer
- 7+ days before trip: Partial refund (after deductions)
- 3–7 days before trip: Up to 50% refund
- Less than 72 hours: No refund
Non-Refundable Services
- Hotel bookings
- Transport (Prado, Coaster, Hiace, etc.)
- Airline tickets
- Discounted or promotional packages
Cancellation by Company
If a trip is cancelled due to weather, safety, or unforeseen reasons:
- Full refund OR rescheduling option will be offered
Force Majeure
We are not responsible for delays or cancellations due to:
- Natural disasters
- Road closures
- Political issues
- Government restrictions